Privacy Policy

1. Introduction

At Altair ("we," "our," or "us"), we are committed to protecting your privacy and the privacy of students, parents, teachers, and educational institutions that use our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational management system and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

For Schools/Administrators: School name, address, contact information, administrator names and email addresses
For Teachers: Name, email address, phone number, employee ID, subject specializations, class assignments
For Students: Name, student ID, date of birth, grade level, class assignments, parent/guardian contact information
For Parents/Guardians: Name, email address, phone number, relationship to student(s)

2.2 Academic and Educational Data

We collect educational information necessary to provide our services, including:

Attendance records and history
Assignment submissions and grades
Academic results and report cards
Timetable and schedule information
Course enrollment and class participation
AI study assistant interactions and learning progress

2.3 Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

Device information (device type, operating system, browser)
IP address and location data
Usage data (pages visited, features used, time spent)
Log files and error reports
Cookies and similar tracking technologies

2.4 Information from Third Parties

We may receive information about you from schools, educational institutions, or other authorized parties who use our Service. This information is provided to us in accordance with their agreements with you and applicable laws.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain the Service: Create and manage accounts, process attendance, manage assignments and grades, generate reports
To Facilitate Communication: Enable messaging between teachers, students, parents, and administrators
To Provide AI Study Assistance: Deliver personalized learning support and educational recommendations based on student performance
To Generate Analytics: Create reports and analytics for schools to track educational outcomes
To Improve Our Service: Analyze usage patterns, identify technical issues, and enhance user experience
To Ensure Security: Detect, prevent, and address technical issues, fraud, or security threats
To Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests
To Send Notifications: Provide important updates about the Service, academic progress, attendance, and school events

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Within the Educational Institution

Information is shared within your school or educational institution as necessary to provide educational services. For example, teachers can see their students' information, parents can see their children's academic progress, and administrators can access relevant institutional data.

4.2 With Service Providers

We may share information with third-party service providers who perform services on our behalf, such as cloud hosting, data analytics, email delivery, and customer support. These providers are contractually obligated to protect your information and use it only for specified purposes.

4.3 For Legal Compliance

We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a legal process.

4.4 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Secure data centers and infrastructure
Employee training on data protection
Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine retention periods include:

The length of time your account is active and the Service is being used
Legal, regulatory, or contractual obligations that require data retention
The need to resolve disputes and enforce our agreements
Educational record-keeping requirements for schools and institutions

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Children's Privacy

Our Service is designed for use by educational institutions and may collect information about students, including minors. We are committed to protecting children's privacy and comply with applicable laws regarding the collection of information from children.

Key protections include:

Student information is collected and used solely for educational purposes
We do not use student information for advertising or marketing purposes
Student data is only shared as necessary to provide educational services
Parents and guardians have rights to access, review, and request deletion of their children's information
Schools and educational institutions are responsible for obtaining necessary consents from parents/guardians

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal and educational record-keeping requirements
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your information
Restriction: Request restriction of processing in certain circumstances
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Please note that some rights may be limited in the educational context, where information is necessary for educational purposes or required by law. Schools and educational institutions may also have policies regarding data access and management.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our Service. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Maintain your login session
Analyze how the Service is used
Improve security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

We do not use cookies for advertising purposes or to track users across third-party websites.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection, including through contractual clauses and other mechanisms as required by applicable law.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by Altair. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party websites or services you access through our Service. This Privacy Policy applies only to information collected by Altair.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website
Updating the "Last updated" date at the top of this policy
Sending an email notification for significant changes
Displaying a notice within the Service

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Altair

Email: support@altair.ng

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.

14. School and Institution Responsibilities

Schools and educational institutions using Altair are responsible for:

Obtaining necessary consents from parents/guardians for the collection and use of student information
Ensuring that information provided to Altair is accurate and up-to-date
Complying with applicable laws and regulations regarding student data privacy
Managing user access and permissions appropriately within their institution
Informing parents, students, and staff about how Altair is used and how their information is handled
Responding to requests from parents, students, or staff regarding their personal information

Altair acts as a data processor on behalf of schools and institutions, who are the data controllers for student and institutional information.